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CSM All-Star

Customer Success Manager and Founder of CSM All-Star, a site dedicated to helping CSMs succeed in SaaS.

Featured Post

The CSM Scoop: What's your next move?

Hi Reader! CSM All-Star presents its monthly newsletter The CSM Scoop, your monthly dose of all things CSM, one scoop at a time. Making Moves Over the holidays, my friends and I played some board games. While the games are fun, we tend to get pretty competitive. Everyone wants to be the winner. While I may not win every game, I can increase my odds of winning by making sure that I have a strategy and plan to get ahead. After playing a few rounds, you tend to learn that successful players...

Hi Reader! CSM All-Star presents its first monthly newsletter The CSM Scoop, your monthly dose of all things CSM, one scoop at a time. Show Empathy “How’s your week going?” is usually how I begin my meetings, but sometimes it elicits more of a reaction than I would like. The client before me was very exasperated and expressed their personal opinions and political views. While I didn’t expect that, being a CSM has taught me to listen and show empathy in difficult situations. Even though I...